Networking Now

Get support

Call (888) 569-4190 or email sales@networkingnow.biz. Remote support runs 8 AM – 6 PM Eastern, Monday to Friday. If we asked you to download something, it is below.

Windows

Windows remote support

TeamViewer QuickSupport for Windows. Open it, then read us the ID and password it shows. Nothing is installed, and the session ends when you close it.

Download for Windows

Mac

Mac remote support

TeamViewer QuickSupport for Mac. The first time, your Mac asks you to allow screen recording and accessibility for TeamViewer; we will talk you through it.

Download for Mac

Windows

Install the support agent

The Networking Now support agent, for a computer we will look after from now on. Install it only when we ask you to; it lets us monitor and support that computer.

Download the agent

Found our label on your equipment?

A Networking Now label on a router, switch, firewall or modem means we manage that equipment. Call us before unplugging, resetting or replacing it: a reset can take the whole office offline, and we may be able to fix the problem remotely.

If the internet is down, tell us what the lights on the modem are doing.

Networking NowScan for support(888) 569-4190
The label on equipment we manage. The code opens this page.

Have this ready when you call

  • Your name and your company
  • Which computer or device it is
  • What you were doing when it went wrong
  • Any error message (a phone photo is fine)

Common questions

What are your support hours?

Remote support runs 8 AM – 6 PM Eastern, Monday to Friday. Call (888) 569-4190 or email sales@networkingnow.biz. After-hours and weekend work is arranged ahead of time.

How do I get remote support?

Call us, then download the tool we name on networkingnow.biz/support: TeamViewer QuickSupport for Windows or Mac for a one-off session, or the Networking Now support agent for a computer we will look after long term.

I found a Networking Now label on a router or modem. What does it mean?

It means we manage that equipment. Scan the code on the label or call (888) 569-4190 before unplugging, resetting or replacing it, because a reset can take the whole office offline.

All questions and answers